On Thursday, April 18, 2019, the City of Douglas/ESG Operations Water Department will conduct annual tank maintenance at the elevated storage tank on Bowens Mill Road SE. Maintenance is performed annually to check the structural integrity of the tank and allows maintenance crews to correct any repairs as needed. Each City of Douglas water tank undergoes this process every four years.
Typically, citizens do not experience discolored water when this maintenance is done. However, there is a possibility that some customers may experience discolored water. Discolored water should be reported to the water department by calling (912) 389-3447.
Customers are advised to use precaution when washing clothes as it may discolor clothing. The City of Douglas Water Department has rust-out available, free of charge, to any customer who has washed clothing and clothing was discolored. Please call ahead to pick up requested packets of rust-out for clothing.
To report discolored water, please call the customer care center at (912)384-3302 or dial 3-1-1.